Support · Maintenance & support
Launch is the start. We keep it fast, secure and improving.
Websites and applications need care: updates, security fixes, content changes and new features as the business evolves. We look after what we build, and can take over what others have built.
What ongoing care covers
Monitor
Uptime, errors, certificates and domain expiry.
Protect
Security patches, dependency updates and backups.
Maintain
Content changes, fixes and small additions.
Improve
Performance, search and features as needs change.
What it solves
- 01
Things quietly break
Expired certificates, failing forms and outdated dependencies go unnoticed until a customer complains.
- 02
Small changes take weeks
Without someone responsible, every update turns into a project.
- 03
The product falls behind
The business moves on; the website stays where it was on launch day.
What's included
- Uptime and error monitoring
- Dependency and security updates
- Backups and recovery
- Performance checks
- Content and menu updates
- Small improvements and new sections
- Search Console and analytics review
- Priority help when something breaks
- Takeover of existing sites and apps
How it runs
- 01
Onboard
We review the product, access and risks.
- 02
Monitor
Automated checks for uptime, errors and expiry dates.
- 03
Maintain
Regular updates and fixes, documented.
- 04
Improve
Planned improvements as the business grows.
Technology & approach
Support works best with a clear scope: what's covered, how fast we respond and how improvements are planned. We agree that up front, in writing.
- Monitoring
- Security updates
- Backups
- Performance
- Continuous improvement
Related work
Hospitality / Digital presence
Bar Pumba
A bilingual, phone-first website, Google Maps presence and local SEO for a bacaro on Fondamenta dei Ormesini.
Questions
Can you maintain a site you didn't build?
Usually, yes. We start with a review of the code and hosting, and tell you honestly what's worth keeping.
Is there a minimum commitment?
Support is agreed per project. We'll suggest the lightest arrangement that keeps your product safe.